FAQs

Here are a few frequently asked questions. Please keep in mind, we have provided an approximate conversion table to help you find your size.
If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

  • Complimentary ground shipping within 4 to10 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in a box or poly mailer bag
  • See the delivery FAQs for details on shipping methods, costs and delivery times

    • Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

    • Items returned within 14 days of their original shipment date in same as new condition will be eligible for store credit. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

    Unable to find satisfactory answers ? Contact Support